Background of this search:
The Inter-American Development Bank (IDB) consists of 26 country offices throughout Latin America and the Caribbean. The ITE department has the need of a consultancy to provide and maintain a reliable and efficient IT environment at the Country Office (Representation) in Suriname.
The IT Support Service includes:
User support – Comprising the required services to support local and international staff, contractors, and staff on mission in the use of computers, telecommunications, and office equipment. In addition, limited support to visitors using their own equipment inside the country office.
Infrastructure administration – Comprising the required services to implement, manage and operate the internal network, telephone system, servers, computers, videoconference system, and external services. In addition, when applicable, building security systems.
Collaboration – Comprising the required services to assist in the processing of data, information, and new IT initiatives including training coordination when needed.
The team’s mission:
The Information Technology department (ITE) is compromised to facilitate the Bank’s mission to improve lives by delivering added value to the business by providing and maintaining a reliable and responsive IT environment in the IDB country office in Suriname. Such IT environment encompasses computers (servers, workstations and laptops), telecommunications, mobile devices, and office equipment (scanners, printers, copiers).
What you’ll do:
- Provide end-user support to the IDB Group personnel located at the Representation in Suriname to maximize the exploitation of the IT tools (hardware, software, connectivity, training, etc.).
- Assist on the maintenance of the IT Infrastructure, including workstations, servers, videoconference, telecommunications, and local providers.
- Collaborate on the implementation of new initiatives working as a link with other IT areas.
- Ensure the operational documentation is up to date and properly registered in tickets, reports, dashboards, etc. as corresponds.
What you’ll need:
Consanguinity: You have no family members (up to fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB Group.
Languages: Fluency in English, knowledge of Spanish.
Core and Technical Competencies:
In addition to the prior ones:
- Willing to learn and keep doing it continuously.
- Communication skills.
- Proactivity and Creativity are a plus.
- Empathy and Active listening are a plus.
Type of contract: Consultant
Length of contract: 12 months
Location: Country Office Suriname
Responsible person: ITE/ITO Team Leader.
Requirements:You must be a citizen of one of the IDB’s 48 member countries and have no family members currently working at the IDB Group.
Our culture: Our people are committed and passionate about improving lives in Latin-America and the Caribbean, and they get to do what they love in a diverse, collaborative and stimulating work environment. We are the first Latin American and Caribbean development institution to be awarded the EDGE certification, recognizing our strong commitment to gender equality. As an employee you can be part of internal resource groups that connect our diverse community around common interests.
Because we are committed to providing equal opportunities in employment, we embrace all diversity and encourage women, LGBTQ+, persons with disabilities, afro-descendants, and indigenous people to apply.
About us: At the IDB, we’re committed to improving lives. Since 1959, we’ve been a leading source of long-term financing for economic, social, and institutional development in Latin America and the Caribbean. We do more than lending though. We partner with our 48-member countries to provide Latin America and the Caribbean with cutting-edge research about relevant development issues, policy advice to inform their decisions, and technical assistance to improve on the planning and execution of projects. For this, we need people who not only have the right skills, but also are passionate about improving lives.
Our team in Human Resources carefully reviews all applications.
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